At Country Lane, we have bucked the industry trend to charge additional fees for “ala carte services” such as “TLC time,” outdoor walks and play time, not to mention administration of medicines. We have always believed that this is essential care, not optional, “extra” care.
We intuitively knew that the dogs whose owners did not purchase these “extras” would see a dog next to them receive extra staff attention, get to go outside, etc., and wonder why they are not allowed to go outside – we always imagined a dog thinking: “Why didn’t they pick me?” and we could not tolerate that.
Now we know that is precisely what they think, and according to Patricia McConnell, we were right. At Country Lane Pet Resort, we make sure that all of our guest receive equal treatment.
You can buy Patricia MCConnell’s book here: